Privacy & Cancellation Policy

This policy explains how personal information is collected, used, and shared when you visit or make a purchase from My Soul Journey ("Site"). It also explains the cancellation policy.

PERSONAL INFORMATION WE COLLECT

We collect:

• Device Information: Browser, IP address, time zone, and cookies.

• Order Information: Name, address, payment info, email, and phone when you place an order or sign up for the newsletter.

HOW DO WE USE YOUR PERSONAL INFORMATION?

• To process orders, communicate with you, and prevent fraud.

• To improve the Site through analytics and assess marketing performance.

SHARING YOUR PERSONAL INFORMATION

We share information with third parties like Squarespace and Instagram to operate the Site. We may also share it to comply with legal requirements.

YOUR RIGHTS

If you're a European resident, you can request access, corrections, or deletion of your information. Your data may be transferred outside of Europe.

DATA RETENTION

We retain order information unless you ask us to delete it.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CANCELLATION POLICY

Online Sessions cancelled less than 24 hours in advance will be charged fully. For cancellations more than 24 hours in advance a cancellation fee of 50% will be charged. Face-to-face or personal appointments will be charged fully when cancelled less than 1 week in advance. For more than 1 week in advance 50% will be charged. Personal appointments must be min. 60 minutes. There is no right for refund or a new appointment in case of no show.

CONTACT US

For more information about our privacy practices and cancellation policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@mysouljourney.net.

[Re: Privacy Compliance Officer]